If a resident needs to report a missed bin they should contact Biffa:
Crews will only return to collect a missed bin if it was originally put out before 7am on the scheduled collection day.
There are some occasions when crews can't collect a bin – for example, if the bin was not put out in time. If a resident has put the wrong items in their recycling, or the bin was too heavy or overflowing, then the crew will place a tag on the bin to explain why it wasn’t collected and will attempt to collect it on the next scheduled collection.
If there are repeat problems at a property or a specific area, Biffa will investigate. If a collection is missed at the same property on a number of occasions, and the issue is not resolved by Biffa, residents should email firstname.lastname@example.org and SODC will investigate.