Reporting Missed Refuse Collections

If a resident needs to report a missed bin they should contact Biffa:

• online by visiting southoxon.gov.uk/missedbins before midnight on the next working day after the collection was due
  
• by calling 03000 610610 before 5pm on the next working day.
  

Crews will only return to collect a missed bin if it was originally put out before 7am on the scheduled collection day.

There are some occasions when crews can't collect a bin – for example, if the bin was not put out in time.  If a resident has put the wrong items in their recycling, or the bin was too heavy or overflowing, then the crew will place a tag on the bin to explain why it wasn’t collected and will attempt to collect it on the next scheduled collection.

If there are repeat problems at a property or a specific area, Biffa will investigate.  If a collection is missed at the same property on a number of occasions, and the issue is not resolved by Biffa, residents should email waste.team@southandvale.gov.uk and SODC will investigate.